Violence and diplomatic upheaval over the al-Aqsa mosque

ON July 14th a gun battle took place outside the al-Aqsa mosque in Jerusalem. Three Israeli-Arab citizens opened fire on police. Two Israeli police officers were killed, along with the three attackers. The shootout has led to a diplomatic crisis between Israel, the Palestinians and Jordan. After it, the Israeli government ordered a 48-hour closure of the Haram al-Sharif compound, known to Israelis as the Temple Mount. Israeli police put up metal-detectors near the entrances. The Israeli government says these measures are necessary to keep people safe. However, to theRead More

Has Ryanair become too nice?

THREE years ago, Ryanair, Europe’s biggest budget airline, made the sudden decision to be nicer to its customers. Before that, brusqueness had been part of its strategy. Fares were low, but check-in staff were famously ruthless. One family was charged €600 ($701) to print their forgotten boarding passes (“idiots” according to Michael O’Leary, the airline’s boss, when they complained). Gatekeepers would obsessively check carry-on bags, demanding huge fees for those a smidgen over the limit. That culture started at the top. Mr O’Leary liked to berate his passengers, the secondRead More

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